Privacy Policy

Privacy Policy

Effective Date: 2024

ECU Shop NZ (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We may collect the following personal information when you use our website or make a purchase:

  • Full name and contact details (email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Order history and purchase behaviour
  • Browsing data, IP address, and device information via cookies and analytics tools

How We Use Your Information

  • Order fulfilment — processing and shipping your order, sending order confirmations and tracking updates
  • Customer support — responding to enquiries and warranty claims
  • Marketing emails — with your consent, we may send promotional emails. You can opt out at any time via the unsubscribe link in any email
  • Analytics — understanding how visitors use our site to improve the experience

Third-Party Services

We use the following third-party services that may process your data:

  • WooCommerce — our e-commerce platform (Automattic Inc.)
  • Afterpay — buy-now-pay-later payment processing. Their privacy policy applies to any data shared during checkout
  • Google Analytics (GA4) — website analytics. Data is anonymised and used for site improvement only
  • Tidio Live Chat — customer chat support tool. Conversations may be stored for quality and support purposes

Cookie Policy

Our website uses cookies for the following purposes:

  • Session cookies — required for cart functionality and checkout; expire when you close your browser
  • Analytics cookies — used by Google Analytics to track page visits and user behaviour (anonymised)
  • Marketing cookies — may be used to deliver relevant advertising. You can manage these via your browser settings

You can disable cookies in your browser settings, though this may affect site functionality.

Data Retention and Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time

We retain customer order records for a minimum of 7 years as required by NZ tax law.

Data Security

We use industry-standard security measures including SSL encryption to protect your data in transit. Payment information is processed by PCI-compliant payment providers — we never store your card details.

Contact Us

For any privacy-related queries or to exercise your rights, please contact us at:

Email: info@ecushop.co.nz

We will respond to all privacy requests within 20 working days as required by the Privacy Act 2020.